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Frequently asked questions
Product Information
What types of products do you offer?
We offer crocheted dolls, crocheted teddy bears, and decorative papier-mâché vases made from recycled materials like egg cartons.
Are your products handmade?
Yes, all of our products are handmade with care and passion. And we manufactures the items so that they have only one unit, which means they are different separately.
How do I care for the crocheted dolls and teddy bears?
We recommend hand washing gently with lukewarm water and air drying. I recommend doing this gently with a cleansing wipe.
Are your papier-mâché vases waterproof?
Our papier-mâché vases are primarily decorative and not designed to hold water directly. They can be used with artificial flowers or as decorative covers for pots. Furthermore, there are vases that are waterproof. Please note in the item description when there is mention of a plastic pot or can inside. Which means the vase can be used as a houseplant pot.
Orders and Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
How do I place an order?
You can place an order directly on our website through our online store. Simply add items to your cart and follow the checkout instructions.
Order-delivery information
Are there delivery charges for online store orders?
Delivery costs depend on your location and the weight of your order. Details will be displayed upon validation of your order.
What are your shipping times?
Our shipping times vary depending on your location. Generally, orders are shipped within 3 to 8 business days.
What exactly happens after ordering?
Upon receipt of payment for the order, we receive confirmation of your payment. Within 24 to 48 hours we will carefully prepare your item.
Do I receive an invoice for my order?
Yes, you will receive your order information by email as well as an invoice.
Purchase Information
When is payment for the order taken from my bank account?
This will depend on your credit card company. Usually, it's immediate.
What is the wishlist?
We do not have a wish list installed in our store on items.
Responsibility on your part and the returne policy?
Creation artisanale Fleuriniki is committed to shipping your orders with the greatest care. However, we cannot be held responsible for lost, damaged packages or delivery errors. It is the customer's responsibility to verify the accuracy of the delivery address before finalizing their order. In case ofwrong or incomplete address, a fee of $25.00 will be applied for any reshipment. To facilitate delivery, an email and valid phone number are required.
What is “package tracking number” in my orders?
Package tracking and the tracking number of your package that we have sent to you by email. This allows you to track your package in real time.
Other Information
How can I contact you for further questions?
You can reach us through our contact page, via email at info@fleuriniki.com, or through our support form on the website.
