Confidentiality – use of data

The information collected (name, surname, addresses, email, phone number) is necessary for processing orders placed on the online store. Création artisanale Fleuriniki has implemented policies and procedures to ensure that the information you share with us is treated securely and responsibly. No personal information you provide us will be disclosed to third parties.

Price, Refund and Return costs

Prices, inventory, and product availability are subject to change without notice. Création artisanale Fleuriniki reserves the right to limit or refuse sales. Création artisanale Fleuriniki Fleuriniki reserves the right to limit or refuse sales.

Price: Prices: displayed prices are in Canadian dollars. Taxes are included in the price.

I accept payments by Paypal. It is not necessary to have a Paypal account. Paypal is an online payment gateway that protects you and protects us too. Création artisanale Fleuriniki pays full attention to security issues regarding online payment. You have 7 days from receipt of your order to withdraw if the product does not suit you. Only the purchase of the “decorative vases” collection can benefit from a refund. Please notify us of any changes. In addition, the “Crochet Dolls and Bears” collection for hygiene and handling issues. There will be no refunds for these items. No returns will be accepted. We should contact us so that we can verify the reason for the refund.

Concerning the return of the product, only for decorative vases, it must be returned in its packaging, new, with all the accessories if any and with appropriate hygiene, no contact. In this case, no refund will be made until we have received the product. The refund will be made by the same means of payment as the purchase within 14 days of receipt of the returned product.

Damaged packages

Inspect your package as soon as possible upon receipt. Packages that are seriously damaged should be refused and handed over to the courier immediately since damages that occur during transit are the responsibility of the delivery company. Failure to do so may make it difficult or even impossible to file a claim. Please notify us immediately if you receive a damaged package.

Delivery Responsibility

Creation artisanale Fleuriniki is committed to shipping your orders with the greatest care. However, we cannot be held responsible for lost, damaged packages or delivery errors. It is the customer's responsibility to verify the accuracy of the delivery address before finalizing their order. In the event of an incorrect or incomplete address, shipping costs 25,00 $ will be applied for any reshipment. To facilitate delivery, an email and valid phone number are required.

When accepting your returned package, please remember that you are responsible for shipping. Include a copy of your sales invoice inside the package. If the product meets our satisfaction we will respond within 10 business days for the credit note. Please note that credit transactions between payment service notes and your credit card generally take time after issuing a refund request to your card.

We will NOT accept C.O.D. packages. The customer agrees to pay all shipping and insurance fees for all risks of loss during the return of the product.

Shipping Fees

Shipping costs are the responsibility of the customer. They vary depending on the weight and size of the product. Products in stock are shipped within 3 to 8 business days. Deliveries are made within Canada. Shipments are made by recognized transport company subcontractors. Any delay in delivery, loss of package, damaged package is not our responsibility. You should let us know and prove it using photographs to prove the damaged package. For loss, contact us with the help of the tracking number to really assess if the package is lost. Delivery costs are determined by weight, volume, distance and the delivery method chosen. All packages are sent via a system of carriers. The seller assumes no responsibility for products lost or damaged in transit. The seller may agree to other delivery terms and conditions which are, where applicable, stipulated in the submission or order confirmation. Unless otherwise agreed in writing, when the seller assumes transportation costs. It is up to the buyer to check the quantities and he has a period of 2 working days following receipt of the products to notify the seller of any discrepancy noted.

Warranty and limitation of liability

Création artisanale Fleuriniki is notified in writing as soon as the defect is found and the defective product is returned to the latter without delay. The applicant must provide documented proof of the failure, as well as the defective components or representative samples of the product(s) supposedly defective and must accept that the seller inspects the product(s) concerned. The products have not been altered or modified after leaving the seller's store and have not been subjected to abnormal operating conditions, have not been victims of accident, abuse, misuse, alteration or unauthorized repair.

Legal Notice

« Création artisanale Fleuriniki is managed by Nicole Janelle, an artisan in Montreal.
Email: fleuriniki@gmail, info@fleuriniki.com
Phone: : 514-812-0428

The contents of this site (articles and photographies) is not free of rights. Website host: Planet Hoster.

Conditions of Sale

Please check the entirety of the order before validating the cart. As such, after payment, no changes or cancellations will be possible. Unless in particular situations, please inform us.

Care for Plush Toys

Hand washing is preferred to maintain the quality of the product. Using a disinfectant wipe will be most appropriate. Forbidden, no tumble drying.

Situations Beyond Control

The seller will in no case be responsible for any non-performance or delay in the performance of its obligations under these terms or for any losses or damages whatever their nature, direct or indirect, suffered by the buyer, subsequent buyers, end users of the Products or by any other person, due to any cause beyond the reasonable control of the seller including but not limited to price fluctuations, delivery delays, strikes, lockouts, fires, floods, riots, or events of force majeure, embargoes, labor shortages, wildcat strikes, work slowdowns, accidents, breakdowns, delays in manufacturing, transportation or delivery of goods or materials, the adoption of new legislative or regulatory measures by governmental bodies or any other similar causes.